Warranty for peace of mind, Product Certificate & Engineer Certification

Folding Marquees

Manufactures Warranty Engineer Certificates
Extreme Mate Frame 1 Year Explorer Engineer Certificate
Explorer Frame 3 Year K2 Engineer Certificate
K2 Frame 5 Year Summit Engineer Certificate
Summit Frame 7 Year Tectonic Engineer Certificate
Tectonic Frame 10 Year
Fabric Product Certification
Poly Fabric 1 Year Resistance of Fabrics to
Water Penetration Test
PVC Fabric 2 Year Ultra Violet Protection Test PVC
Ultra Violet Protection Test Poly
Fire Action Analysis

Pavilion Marquees

Manufactures Warranty Engineer Certificates
MX Pavilion Frame 5 Year Wind Action Analysis 5m & 6m
Fabric Product Certification
PVC Fabric 2 Year Resistance of Fabrics to
Water Penetration Test
Ultra Violet Protection Test PVC
Fire Action Analysis

Crest Marquees

Manufactures Warranty Engineer Certificates
Crest Range Frames 10 Year Crest 3m x 9m
Crest 4m x 9m
Fabric Crest 5m x 9m
Crest Range Fabric 3 Year Crest 6m x 9m
Crest 8m x 9m
Crest 9m x 9m
Crest 10m x 9m
Event Standard 8m, 10m, 12m
Function Deluxe 6m, 8m,
9m & 10m
Product Certification
Fire Action Analysis

Pinnacle Marquees

Manufactures Warranty Engineer Certificates
MX Pinnacle Frame 5 Year Pinnacle 3m x3m
Pinnacle 4m x 4m
Fabric Pinnacle 5m x 5m
PVC Fabric 2 Year Pinnacle 6m x 6m
Pinnacle 8mx8m & 10mx10m
Product Certification
Resistance of Fabrics to
Water Penetration Test
Ultra Violet Protection Test PVC
Fire Action Analysis

Inflatable Marquees

Manufactures Warranty Engineer Certificates
Quantum 1 Year Eclipse Wind Action Analysis
Eclipse 1 Year
Gable 1 Year Product Certification
The Cube 1 Year Fire Action Analysis

Star Shades

Manufactures Warranty Engineer Certificates
Star Shade Pole 1 Year Engineer Structural Certificate
Fabric Product Certification
Poly Fabric 1 Year Resistance of Fabrics to
Water Penetration Test
PVC Fabric 2 Year Ultra Violet Protection Test PVC
Ultra Violet Protection Test Poly

Dome Tents

Manufactures Warranty Engineer Certificates
Dome Frame 5 Year Engineer Structural Certificate
Product Certification
Resistance of Fabrics to
Water Penetration Test
Ultra Violet Protection Test PVC

Outdoor Banners

Manufactures Warranty
Outdoor Banners 1 Year
Umbrellas 3 Month




Conditions of Warranty

CONDITIONS OF WARRANTY

The warranty is a manufacturer's warranty and not an insurance policy. This warranty does not apply to damages caused by wind, rain or other forces of nature, accidental or deliberate damages to the product, nor the use of the product which does not conform to the product instructions.

This warranty is not valid to any products which have been altered or modified in any way.

Please note, these certificates represent the strength of our marquees and are a guide to proper usage under normal conditions. The figures presented do not represent the coverage of our warranty as they fall under force majeure.

OWNER'S WARRANTY & CARE MANUAL

This manual contains: Warranty Information, Cleaning, Maintenance & Repairs and Important Information about caring for your marquee.

WARRANTY CLAIM FORMS

Should your marquee be damaged contact the Extreme Marquees office. We will assess the damage and either suggest a repair center, or for your to return the roof to our warehouse/office.In the case of a warranty claim, the warranty claim form is avaliable here.


Terms & Conditions

Definitions
“Agreement “ means these terms & conditions and the quote. “Charges” means the fees charged in respect of the goods & services as specified in the quote. “Accessories” means any accessories specified in the quote. “Deposit” means the deposit (in any) required by Extreme banners & marquees in relation to the goods specified in the quote. “Force Majeure” means any event outside of Extreme banners & marquees control, including but not limited to high winds, extreme heat & cold, heavy rain, hail, lighting, terrorism, floods, fire, drought, civil disturbance and other such similar events. “Goods” Means any goods, products, accessories specified in the quote/tax invoice purchased by the customer. “Custom Printing” Means but is not limited to digital & or screen printing onto marquees & banners as order by customer. “Customer/Purchaser” Means the company, person/s, organization, firm purchasing the goods as set out in the quote/tax invoice. “EM” Means Extreme Banners & Marquees, “ Period” Means the time the quote is valid for and unless otherwise specified all quotes are valid for a 30day period. “Quote” means the quote to which these conditions are attached. “Services” means the services and/ or work (in any) to be performed by Extreme banners & marquees in conjunction with repairs as specified under the warranty, including but not limited to freight/ delivery & pick ups.


1. Deposit:
The customer/purchaser shall pay a minimum of 50% deposit to EM before the commencement of any custom printing. In the event of a cancellation of the goods & services by the customer, the deposit shall be forfeited to EB &M as follows:
100% (one hundred percent) of the deposit shall be forfeited if cancelled after the commencement of printing or after the commencement of building/manufacturing, unless otherwise agreed in writing by EM.

2. Payment:
The customer shall pay the full outstanding balance of charges to EM prior to dispatch. The charges unless otherwise stated inclusive of GST. The customer shall pay all sums due to EM in terms of this agreement without any set-off, deduction, counterclaim, and/or any other withholding of monies. If any amount due by the customer to EM is not paid on the due date, then without prejudice to any other remedy to which EM may be entitled, all such overdue amounts shall bear interest at 2% above EM banks published minimum lending rate of interest per annum, compounded monthly in arrears.

3. Freight/Delivery:
All freight/delivery costs(if any) shall be born by the customer and paid to EM as per specified in the quote/tax invoice, prior to dispatch excluding backordered goods which will be paid for by EM. In the case of a return for damaged and/ or faulty goods the return to EM will be born by the customer and the freight/delivery back to the customer will be born by EM.

4. Backordered goods:
In the event that some or all goods ordered by the customer are not available for immediate dispatch those goods will be placed on backordered only after full payment was been received and delivered to the customer when available.

5. Loss or damage of goods:
The customer shall be responsible for all damages and/or losses due to the customers negligence, misdirection and/or misuse of the goods. The customer undertakes to only use the goods for their intended purpose and in a safe & correct manner in accordance with any operating and/or safety instructions provided or supplied by EM. EM will not be responsible for damages caused by Force Majeure.

6. Wear & tear:
EM will not be responsible for general wear & tear except where wear & tear has been accelerated by manufacturing faults.