Terms of service

WARRANTY

Warranty covers manufacturer’s defects only. Warranty does NOT cover products or parts which have been altered or modified in any manner. This warranty does NOT apply to damage caused by wind, rain, storms, or other forces of nature, nor does it cover accidental or deliberate damage of the product. Damage caused by these events may be covered under your home or business insurance policy. This warranty does NOT apply if the set up of the product does not conform to the product instructions. This express warranty is provided in lieu of all other warranties, expressed or implied.

Extreme Marquees is NOT responsible for products damaged in transit. If you are making a warranty claim for a manufacturer's fault for a reason other than above, please complete our warranty claim form and email it through to logistics@extreme-marquees.com.au.             

Please complete and return with photos of the manufacturer's fault.

Alternatively, please fill out the Replacement Parts form, and we will arrange a quotation and dispatch parts as soon as possible.

If your claim is deemed to be covered under Extreme Marquees’ warranty policy, Extreme Marquees, under its sole discretion, will either provide a replacement component, replacement product or provide a refund. 

 

PRODUCT

 WARRANTY
X5 True Blue Frame 1 Year
X6 Velocity Frame 3 Years
X7 Tectonic Frame 7 Years
Q8 Quasar Frame 10 Years
CS Summit Frame 10 Years
Wave/Flare Banner Hardware 1 Year
Café Umbrellas Frame 3 Years
Star Shade Pole 1 Year
Arch Tent Frame 3 Years
High Pressure Inflatables Frame 5 Years
Pavilion Frame 5 Years
Pinnacle Frame 10 Years
Crest Tent Frame 10 Years
Table Covers 1 Year
Pop Banner 1 Year
Custom Banners/Fence Wraps 1 Year
Pull-up Banner 1 Year

 

STOCK AVAILABILITY

All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and your credit card has been charged for an item that is out of stock, we will cancel your order and issue a credit to your credit card account in the amount charged. Where part of an order cannot be fulfilled immediately, the part that can be supplied will be dispatched as soon as possible.

 

PRICES

All prices are in Australian dollars. All prices are subject to change without notice.


IMPORTANT INFORMATION

Your gazebo is supplied with steel pins & tie-down ropes. These MUST always be attached. For use on hard surfaces, weight plates, water weights, or sandbags MUST be used. These are accessories and need to be purchased.

All roof tension straps MUST be attached and tensioned. These hold-down methods will maximise safety; however, due to the unpredictable nature of weather, they will not prevent damage.
All gazebos are considered temporary structures and MUST be packed down and stowed away in any adverse weather conditions such as storm, rain, wind, or other forces of nature.

All products purchased from Extreme Marquees must be set up exactly per the instructions. If you have not received instructions please contact Extreme Marquees for a copy of the instructions prior to using the product. Adequate hold-down force for all products is required to be used. Adequate hold-down force is the maximum of either what the instructions state, what an engineer letter states, or what is necessary to keep the product grounded, stable, and in an unmoved position.


AWNINGS

Extreme Marquees Awning kits come with components to securely attach to most roof racks on the market. However, Extreme Marquees does not guarantee our mounting components will be suitable for every roof rack or every application. It is the customer's responsibility to ensure the awning is securely mounted to their vehicle. This may mean other 3rd party connection components may need to be used. All bolts, connections & components should be checked prior to each time the vehicle is used. Any component that shows any sign of wear, damage, or degradation should be immediately replaced. Any loose nuts or bolts should be immediately tightened.


MAINTENANCE

PROTECTIVE COVERS
Ensure all Protective Covers are clean and dry before fitting to any of your products.

SCREWS
Regularly check that all screws are firm (not too tight). This can be done by using an Allen wrench and/or screw driver. If a truss bar screw is missing replace immediately as it will put additional pressure on the frame when erecting.

LEGS
When retracting or extending the legs on your gazebo it is important the inner and outer of the leg is clean and free of the following items: sticky tape, masking tape, rope, string and cable ties. When sticky tape, string etc is left on the leg of a tent it can cause the inner and outer leg to jam.

TRUSS BARS
Truss bars are an integral part of the structure, if a truss bar is broken or damaged it is recommended that you do not use the gazebo. If operated correctly in normal weather conditions truss bars will not break.

CREST MARQUEES
The following actions should be conducted on a regular basis:
• Assure all bolts are tight and have not come loose.
• Assure roof tensioning is tight and has not come loose.
• Ensure steel pins are firmly in the grass, particularly during and after a rain event.
• Assure expansion bolts/ concrete screws or equivalent have not come loose.
• Assure no ice accumulates on the marquee.
• Assure all engineer instructions are followed, including dismantling the tent if winds in excess of the engineer report are expected.
• Assure the marquee is not packed away in a wet condition.

CLEANING

Do no use solvents on any part of the marquee.

ROOF & WALLS
When cleaning your marquee (Roof, Walls Or Valance Panels) use a soft mop and any mild household cleaning fluid such as dish-washing detergent in warm water.
When cleaning the roof of your gazebo we recommend that the gazebo is fully opened and secured into position. Do not extend the legs. This will avoid the necessity of using a ladder or extension poles.

We recommend that the roof of your gazebo should be cleaned regularly depending on frequency of use.
Allow your gazebo to completely dry before packing down and fitting the protective cover, this will prevent mildew.

SMALL STAINS
Simply clean with a general use household mild detergent and a clean cloth.

FRAME
We recommend the gazebo frame should be cleaned regularly. Use a silicone spray on frame either after use or in damp conditions. This will ensure your frame operates easily and will maintain a clean look. Be sure to remove any excess spray before attaching the roof.

 

REPAIRS & SPARE PARTS

ROOF
Should your gazebo roof be damaged, contact the Extreme Marquees Office. We will assess the damage and either suggest a repair centre, or for you to return the roof to our Warehouse/Office. In the case of a warranty claim, Warranty Claim Forms are available on our website.

FRAME
Should your gazebo frame be damaged, the following options are available.

Contact the Extreme Marquees Office, advise which connector, truss bar or leg requires replacement. Use an Allen wrench or screw driver to remove damage component, replace with new part. OR In the case of a warranty claim, a Warranty Claim Form must first be completed. Forms are available online. Fit protective cover to your gazebo frame from top to bottom leaving the gazebo to stand on Feet or Wheels.

DO NOT drag your gazebo Protective Covers as this can cause wear and tear and may cause damage to your gazebo and Walls.


LIABILITY

Under no circumstances should a damaged product be used. Damaged products should be immediately packed up and removed. In purchasing any product from Extreme Marquees, you agree not to hold Extreme Marquees, Extreme Marquees representatives & Extreme Marquees directors liable for any damage or injury caused by Extreme Marquees products. This limitation applies to damage or injury caused by both new, functional or damaged products. In purchasing from Extreme Marquees, you also agree not to hold Extreme Marquees, Extreme Marquees representatives & Extreme Marquees directors liable for any loss, damage, or injury that may arise because of a product arriving faulty, incomplete, incorrect, or late.