Refund policy

100% Satisfaction Guaranteed

As part of the Extreme Marquees experience, it is our commitment to provide superior products. If you are not completely satisfied with your Extreme Marquees purchase for any reasons, we will make it right. You can return your product for a replacement or refund within thirty (30) days of your purchase. The product must be in new, unused condition. Extreme Marquees does NOT accept returns for any custom printed products, crest tents, pinnacle tents or any products that have been customized in anyway unless the product has a fault under our manufacturer’s warranty.

Extreme Marquees’ guarantee doesn’t cover ordinary wear and tear or damage caused by improper use, naturally caused accidents, storm, rain, or wind gusts.

If you have received your Extreme Marquees purchase and it has a manufacturing defect in the materials or workmanship please fill out our warranty claim form and email it through to logistics@extreme-marquees.com.au.  

Before returning any part or product to Extreme Marquees please contact us to obtain specific return shipping instructions logistics@extreme-marquees.com.au or call us on
1300 850 832.

Subject to meeting the requirements above and in this policy, Extreme Marquees can arrange product return for change of mind, however, the customer will be invoiced for the shipping cost. In addition, when processing a refund due to change of mind, a component of the original price will be non-refundable. This amount will be equal to the shipping charges charged by the courier company.